dd345 Privacy Policy

1. Introduction

dd345 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the dd345 Platform. This Privacy Policy describes how dd345 collects, processes, stores, and shares personal information when you register an account, use the Platform, place bets, make deposits or withdrawals, or contact our support team. This Policy applies to all players accessing dd345 from Bangladesh and any other jurisdiction.

By registering an account on dd345 or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the dd345 Platform.

2. Information We Collect

dd345 collects personal data through a range of interactions with the Platform. The categories of data we collect and the circumstances in which they are collected are described below:

3. How We Use Your Information

dd345 uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described below:

• 3.1Account creation, verification, and management: to register your account, verify your identity and age (KYC), maintain your account balance and transaction history, and provide you with access to Platform features.
• 3.2Processing deposits and withdrawals: to facilitate your deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to process your withdrawal requests to your nominated account.
• 3.3Providing and improving the Platform: to deliver the sports betting and casino services you have requested, to maintain and improve Platform performance, and to develop new features based on aggregated usage data.
• 3.4Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised access to accounts. dd345 uses automated monitoring systems to flag unusual activity for review by our compliance team.
• 3.5Responsible gaming compliance: to enforce age verification requirements, monitor for signs of problem gambling behaviour, apply deposit limits and self-exclusion settings requested by players, and fulfil our responsible gaming obligations.
• 3.6Customer support: to respond to your queries, complaints, and support requests; to maintain records of our interactions with you; and to resolve disputes about bets, transactions, or account matters.
• 3.7Marketing communications (with your consent): to send you promotional offers, bonus notifications, and information about new Platform features via SMS or email, where you have opted in to receive such communications. You may opt out at any time by contacting support or updating your account notification settings.

4. Legal Basis for Processing

dd345 processes your personal data on the following legal bases:

• 4.1Contractual necessity: processing your identity, payment, and gaming data is necessary to fulfil our contract with you — namely, to provide you with the dd345 Platform and its associated services.
• 4.2Legitimate interests: processing technical data, fraud monitoring data, and aggregated analytics data is necessary for dd345's legitimate interests in maintaining a secure, functional, and compliant Platform.
• 4.3Legal obligation: processing KYC documentation and retaining transaction records is necessary to comply with applicable anti-money laundering, age verification, and responsible gaming regulations.
• 4.4Consent: processing your data for marketing communications is based on your explicit consent given at registration or subsequently. You may withdraw your consent at any time by contacting dd345 support, without affecting the lawfulness of any processing carried out prior to withdrawal.

5. Sharing Your Information

dd345 does not sell your personal data to third parties. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• 5.1Payment processors and mobile banking providers: dd345 shares the minimum necessary payment data with bKash, Nagad, Rocket, Upay, and any other payment provider required to process your deposit or withdrawal transaction. Each provider processes this data under their own privacy policy and applicable data protection regulations.
• 5.2Identity verification service providers: dd345 may share identity and document data with third-party KYC verification providers to confirm that you meet the Platform's eligibility requirements. These providers are contractually bound to process data only for verification purposes and to maintain confidentiality.
• 5.3Game content providers: dd345's live casino and slot games are supplied by third-party providers such as Evolution Gaming, Ezugi, Pragmatic Play, and others. These providers may receive session data necessary to deliver the game content (such as account identifiers and session tokens) but do not receive your full personal profile.
• 5.4Law enforcement and regulatory authorities: dd345 will disclose personal data to police, financial intelligence units, or other regulatory authorities where required to do so by applicable law, court order, or regulatory direction. dd345 will notify you of any such disclosure where it is legally permitted to do so.

6. Cookies and Tracking Technologies

dd345 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you access the Platform. The following types of cookies are used:

• 6.1Essential cookies: these cookies are strictly necessary for the Platform to function. They enable core features such as account login, session management, and security verification. The Platform cannot operate without these cookies, and they cannot be disabled.
• 6.2Functional cookies: these cookies remember your preferences (such as your language setting and responsible gaming limits) to provide a more personalised experience. They do not track your activity outside the Platform.
• 6.3Analytics cookies: dd345 uses aggregated, anonymised analytics data to understand how players use the Platform — such as which pages are visited most frequently, how long sessions last, and where players navigate after visiting certain pages. This data does not identify individual users.
• 6.4Managing cookies: you may control cookie settings through your browser. Please note that disabling essential cookies will prevent the Platform from functioning correctly. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Retention

dd345 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods that apply to different categories of data are as follows: account data and identity verification records are retained for the duration of your account plus a minimum of 5 years after account closure; transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years from the date of the transaction; communications data (support chat logs, emails) is retained for 3 years; and technical and device data collected for security purposes is retained for up to 12 months unless required for an ongoing investigation.

Where dd345 no longer requires your data for the original purpose and is not legally obliged to retain it, your data will be securely deleted or anonymised. Anonymised data (which cannot identify any individual) may be retained indefinitely for statistical and Platform improvement purposes.

8. Data Security

dd345 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include, but are not limited to:

No method of data transmission or storage is completely secure, and dd345 cannot guarantee absolute security. However, we are committed to maintaining industry-standard protections and to responding promptly to any security incident that affects your data. In the event of a data breach that poses a risk to your rights, dd345 will notify affected users as soon as reasonably practicable.

9. Your Data Rights

You have the following rights in relation to the personal data that dd345 holds about you. To exercise any of these rights, please contact dd345 support. We will respond to all verified requests within 30 days:

Please note that some rights are subject to limitations. For example, the right to erasure does not apply where dd345 is legally required to retain your data (such as transaction records required by anti-money laundering regulations). Where we are unable to fulfil a request in full, we will explain the reason and advise you of any alternative steps available.

10. Minors and Age Restriction

dd345 does not knowingly collect personal data from any person under the age of 21. The Platform is strictly for adults aged 21 and above. If dd345 discovers or is notified that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe that a person under 21 has registered on dd345, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control tools to prevent underage individuals from accessing online gambling platforms.

11. Third-Party Links and Services

The dd345 Platform integrates with third-party game providers and payment processors to deliver its services. While dd345 carefully selects its third-party partners and requires them to maintain appropriate data protection standards, dd345 is not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy. Players are encouraged to review the privacy policies of any third-party service they interact with through the Platform. dd345 does not include links to unrelated external websites and does not accept responsibility for the content or privacy practices of any external site.

12. Changes to This Privacy Policy

dd345 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where a material change is made, dd345 will notify registered players by email or via an in-Platform notification prior to the change taking effect. The updated Policy will be published on this page with a revised "Last Updated" date.

Your continued use of the dd345 Platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any change to this Policy, you should close your account and discontinue use of the Platform. The current version of this Policy is always the version published on this page.

13. Contact Us and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dd345 has handled your personal data, please contact our support team. Our support team is available 24/7 via live chat on the Platform. You may also reach us by email at [email protected] (please note: this is a plain-text address and is not a clickable link). We will acknowledge all privacy-related enquiries within 2 business days and aim to resolve them within 30 days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter through dd345's formal complaints procedure, details of which are available from our support team. dd345 is committed to resolving all privacy complaints fairly and in good faith.