Responsible Gaming at dd345

Our Commitment to Responsible Gaming

At dd345, we believe that gambling is a form of leisure and entertainment — one that millions of people across Bangladesh enjoy responsibly every day. Cricket betting on BPL and IPL, live casino tables, and slots are all designed to be fun. But we also recognise that, for some people, gambling can become a problem. That is why responsible gaming is not just a policy at dd345 — it is a core part of how we operate.

dd345 provides a range of practical tools that give every player direct control over their gambling activity. We train our support team to recognise warning signs and to assist any player who reaches out for help. We do not target players who have self-excluded or who have requested to have their marketing communications turned off. We take our responsible gaming obligations seriously — and we hold ourselves to that standard every day.

Age Restriction — 21+ Only

dd345 is strictly for adults aged 21 years and above. This is a firm policy with no exceptions. All new accounts are subject to age verification as part of the registration process. Players may be required to submit government-issued identification (such as a National ID card or passport) to confirm they meet this requirement at any stage of their account lifecycle — not only at registration.

If dd345 identifies or receives a credible report that a registered player is under the age of 21, the account will be suspended immediately. All funds in the account will be frozen pending investigation, and if the age violation is confirmed, the account will be permanently closed and the balance forfeited. dd345 will not permit underage gambling under any circumstances.

Responsible Gaming Tools

dd345 offers a full suite of responsible gaming tools that are available to every registered player at no cost. These tools are designed to help you set boundaries and maintain control over your gambling activity. You can activate any of these tools at any time by contacting dd345 support via live chat.

How Deposit Limits Work

Deposit limits are one of the most effective tools for keeping your gambling activity within a budget you are comfortable with. Here is how they work at dd345:

• 📅Daily limit: the maximum amount in BDT that you can deposit into your account within a rolling 24-hour period. Once the limit is reached, no further deposits are accepted until the 24-hour window resets.
• 📆Weekly limit: the total amount you can deposit across any rolling 7-day period. This gives a broader view of your spending habits over a full week.
• 🗓️Monthly limit: the maximum you can deposit over a rolling 30-day calendar period. This is the most comprehensive budget tool for players who prefer to manage their spending month-to-month.
• ⬇️Reducing a limit: any deposit limit can be reduced immediately and takes effect the moment the change is confirmed by dd345 support.
• ⬆️Increasing a limit: for player protection, any request to increase a previously set deposit limit is subject to a mandatory 7-day cooling-off period before the new higher limit takes effect.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on dd345. When you self-exclude, your account is fully disabled — you cannot log in, deposit, place bets, or claim bonuses for the entire duration of the exclusion period. Self-exclusion is available in the following durations: 30 days, 90 days, 180 days, or permanent.

A permanent self-exclusion cannot be reversed. If you choose a time-limited self-exclusion (30, 90, or 180 days), you may contact dd345 support to request reactivation after the exclusion period has fully elapsed. A 7-day cooling-off period will apply before the account is reactivated, during which dd345 will contact you to confirm that you wish to proceed.

How to Request Self-Exclusion

1. 1Log in to your dd345 account and open the live chat window from the Platform.
2. 2Tell the support agent that you wish to self-exclude and specify your preferred duration (30, 90, 180 days, or permanent).
3. 3The agent will verify your identity, confirm the exclusion period with you, and apply the restriction to your account immediately.
4. 4You will receive a confirmation email once the self-exclusion has been applied. Keep this email for your records.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise. The following are common warning signs that gambling may have moved beyond entertainment and become a problem. If you identify with any of these signs — for yourself or someone you know — we encourage you to reach out for help immediately:

• ⚠️You spend more money gambling than you intended to, and you find it difficult to stop once you have started a session.
• ⚠️You chase losses — continuing to bet after losing in an attempt to win back the money you have lost.
• ⚠️You lie to family, friends, or colleagues about how much time or money you spend gambling.
• ⚠️You gamble to escape stress, anxiety, depression, or other negative emotions rather than for entertainment.
• ⚠️You borrow money or sell possessions to fund gambling activity.
• ⚠️Your gambling is causing problems at work, school, or in your personal relationships.
• ⚠️You feel irritable, anxious, or restless when you are not gambling, or you feel a compulsive need to gamble that you cannot easily resist.

Tips for Safer Gambling

The following practical tips can help you keep gambling enjoyable and within healthy limits. These are habits that responsible players build over time:

• ✅Set a fixed budget before you start playing and treat it as the cost of entertainment — not as money you expect to win back.
• ✅Never gamble with money that you cannot afford to lose, including rent, bill payments, savings, or money set aside for family needs.
• ✅Take regular breaks during sessions. Step away from the screen every 30-60 minutes, especially during longer cricket betting or live casino sessions.
• ✅Do not gamble when you are drunk, under the influence of substances, emotionally distressed, or when you are very tired. These states impair decision-making.
• ✅Use the dd345 deposit limit and session reminder tools proactively — set them before you feel you need them, not after you have already spent more than planned.
• ✅Remember that every game on dd345 uses a certified Random Number Generator (RNG). There are no patterns, hot streaks, or systems that can reliably predict outcomes. Each result is independent.

Getting Help and Support

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait to seek help. dd345 is here to support you. Below are the key ways to get assistance:

Parental Controls and Protecting Minors

If you share a device with children or young people under 21, it is important to take steps to prevent them from accessing dd345 or any other online gambling platform. dd345 strongly recommends that parents and guardians install parental control software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and similar applications allow you to block access to gambling websites and set usage time limits for younger users.

In addition to software tools, we recommend keeping your dd345 account credentials private and never saving your password on a shared device. If you believe a minor has accessed your dd345 account, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.